Thank you for your Purchase on www.PerfectFitInd.com. Perfect Fit strives to ship all orders within 2-3 business days, excluding company holidays. Orders received over the weekend, or on a company holiday will be processed for shipment within 2-3 business days upon return. Shipments are properly insured at no additional cost to customers.
If your order appears late, remember that Credit Card approval must be received prior to processing. Orders placed after 2:00pm Eastern Time will begin to be processed the following business day.
To ensure your order is shipped correctly we may ship in multiple boxes or as efficiently as possible. Please note all items may not fit in one box. In these instances, your entire order may arrive in different boxes. If your products are shipped in separate boxes, your order maybe delivered at different times. You will not be charged any additional costs. You will be emailed each tracking number shipped.
When to expect your shipment?
Shipping to the Contiguous United States:
For shipments to the Contiguous United States, when your order is ready to ship, it generally takes 3-7 business days for delivery within the contiguous United States. No weekend or holiday delivery is available. Please note, at this time we are unable to ship to P.O. Box addresses.
Shipping Costs are based on the zip code entered.
Shipping to Alaska and Hawaii:
For shipments to Alaska and Hawaii, when your order is ready to ship, it generally takes 10-15 business days for delivery. No weekend or holiday delivery is available. Please note, at this time we are unable to ship to P.O. Box addresses.
Shipping Costs are based on the zip code entered.
We are unable to ship to US Territories and International locations at this time.
Where is my order?
For orders that are shipped via UPS, find the UPS tracking number in the email you received confirming your order has been shipped. Use the number at www.ups.com/WebTracking/track?loc=en_us to check the status of your order online. It may take 24 hours before tracking information appears on the UPS web site.
For orders that are shipped via the US Postal Service, find the USPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.USPS.com to check the status of your order online. It may take 24 hours before tracking information appears on the USPS web site.
What is the status of my order?
After you place your order will receive two emails.
- The first email you will receive confirms that your order has been placed successfully (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
- The second email confirms that your order has been shipped and is on its way. (any tracking information will be included); this e-mail should arrive within approximately 24 hours after your package is shipped.
30-DAY MONEY-BACK GUARANTEE
We want you to be fully satisfied with every item that you purchase online from PerfectFitInd.com If you are not satisfied with an item that you have purchased online, during non-holiday months (January – October) Please contact us by calling our Customer Service Number 1-800-438-1516 or email us at CustServ@perfectfitindustries.com. for brand specific customer support contact SertaWarming@pfisleep.com and TherapedicWarming@pfisleep.com
You may return the item within 30 days for a full refund of the purchase price plus the applicable sales tax paid, minus the shipping, handling or other similar applicable charges paid. You will not be charged a restocking fee.
Products may be returned within 30 days of receipt of the items. All items must be in original packaging and in original, unused condition. Laundered or used items will not be accepted. To receive a refund, the original packing slip should accompany your return.
You may return merchandise purchased from our website within 30 days of the original shipped date during non-holiday months (January – October). Purchases made during the holiday months (November – December) must be received no later than January 31st of the New Year.
All refunds will be applied to the credit card used for the original purchase. If you return any part of an order that was part of a promotion, your refund may be reduced.
You will be refunded the shipping cost only if the return is a result of a manufacturer defect or a shipping error on our part.
I would like to exchange or replace a product:
At this time we are unable to process exchanges & replacements. Customers can return their original order for a refund and then create a new order for the replacement item(s).
How do I return my purchase?
The packing slip accompanying your order contains instructions for returning an item. Here are the basic steps:
- Please refer to your packing slip for return information.
- Pack item in its original packaging.
- Include the top portion of the original packing slip in the return shipment.
- Please place Return Reason Code in the appropriate section on the packing slip.
- Affix the return / shipping label provided on the packing slip.
- All return shipping charges will be paid by you.
- Insure package for proper protection and value.
- Obtain tracking numbers in case of loss.
- We cannot accept C.O.D. deliveries.
For your protection, we recommend that you use the United States Postal Service or a reputable national shipping company such as FedEx and/or UPS for your return.
PerfectFitInd.com is not responsible for lost items, including items lost during shipment.
When will I receive my refund?
You can expect a refund within 30 days after your return has been received and verified. You will receive email confirmation when the refund is processed.